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Frequently Asked Questions

Find The Fox Questions

Find The Fox bags are made from high quality and high performance neoprene and sailing rope. 

Neoprene is modern fabric with many applications. It's ...  

  • light-weight and durable 
  • waterproof 
  • stretch resistant 
  • 100% vegan

Neoprene is used to make wetsuits but, due to the benefits listed, is now also widely within the fashion industry. 

YES! 

All the materials used to make Find The Fox bags, which includes the neoprene fabric and sailing rope, are 100% synthetic. No animals or animal derived products are used in any stage of manufacturing or supply chain. 

Find The Fox are committed to the welfare and preservation of animals and will never sell any animal-derived products.

Find The Fox is a proudly 100% vegan brand!  

Please contact us at marketing@findthefox.co , include details of how you'd like to promote Find The Fox and links to your social profiles. 

It's possible. Please pitch us at marketing@findthefox.co and we'll consider it.

Let's have a chat! 

Please contact our friendly sales staff at sales@findthefox.co.

Shipping & Delivery

YES! 

Standard shipping is FREE for delivery to all locations in Australia, for all purchases over $60. (And for purchases less than $60 standard shipping is only $8.50) 

All orders are dispatched from Melbourne. For Standard Shipping orders are dispatched on the next business day. For Express Shipping orders are dispatched on the same day, if orders are placed before 12 midday, or on the next business day, if after 12. 

Express Shipping is $14. For Express Shipping, orders are dispatched on the same day, if orders are placed before 12 midday, or on the next business day, if after 12. 

YES, absolutely! 

All orders are fully tracked. As soon as your order's been dispatched, we'll send you an email with your tracking number and a link to real-time status information, about your order making it's way from our warehouse to your door. 😀

YES! 

We ship internationally. We ship internationally. We provide both international standard and international express shipping options. Express deliveries are sent with DHL express and you'll receive it very promptly! 

Australia - Standard shipping is FREE. Express shipping is $14 (AUD) and dispatched on the same day if ordered before 12 midday. 

Rest of The World - International standard shipping is $10 (AUD). International express shipping is $75 (AUD), and handled by DHL express. 

Product Care & Maintenance

Our bags can sometimes get squashed and look out of shape when packed.

Don't worry. Assemble your bag and leave it to hang, preferably in the sunshine, and it will regain it's shape.

You can apply mild heat to your bag but never iron it, as this will damage the neoprene.

You can use a mild fabric detergent to remove spots. 

Bags can be cold machine washed on a delicate cycle or cold hand washed. Lay flat to dry. 

Never iron your bag. Ironing will damage the neoprene. 

Never dry clean your bag. 

Occasionally neoprene bags have a 'new shoe' aroma. This is caused by the treatment of the neoprene fabric during production.

The good news is that the cause of the aroma is completely non-toxic (so there's no issues for your kids) and it's easily removed!

Air the bag outside for a day in the sunshine. If there's any residual aroma, repeat the airing for a day and your bag will smell as fresh as a daisy. 🌻

Return & Exchanges

If you need to return an item because of a manufacturing fault or other reason, please contact our friendly customer support staff and they'll happily assist you.

Customer support can be contacted directly at support@findthefox.co

If you would like to exchange an item, because for example, you have a change of heart or you bought it as a gift, and your loved-one / recipient would prefer another colour, your items should meet the following criteria: 

  • the items are returned within 14 days of purchase. 
  • the items are unused, in the original dust bag and received undamaged. 

If you've satisfied these criteria, please contact our friendly customer support team and the they will happily assist you. Email customer support at support@findthefox.co

Please note that, items should be returned to us at your cost. 

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